Frequently Asked Questions
Everything you need to know about our sourcing tracking, delivery metrics, and authenticity frameworks.
Absolutely. At Kove Daily, authenticity is our foundational standard. We strictly bypass third-party brokers and source every single item directly from authorized distribution channels and top pharmacies within the United States. Every product we sell is guaranteed original, clinically verified, and safe.
We fulfill all orders from our strategic US partner warehouses. Standard prompt fulfillment takes 1–2 business days, and delivery across the United States typically arrives at your doorstep within 2–4 business days. You will receive a live tracking link as soon as your package is dispatched.
Never. We maintain a zero near-expiry inventory system. Our team carefully inspects batch codes and expiration metrics upon procurement to ensure optimal product freshness and clinical potency when it reaches your self-care routine.
Customer satisfaction is our priority. Since these are specialized personal hygiene, skincare, and oral products, we accept returns on items that are unopened, sealed, and in their original packaging within 14 days of delivery. If you receive a damaged or wrong product, contact us at hello@kovedaily.com and we will issue a replacement instantly.
You can drop an email anytime directly to hello@kovedaily.com or fill out our Contact Us page form. Our dedicated real-human support team operates Monday through Friday and responds to all customer inquiries within 12 to 24 hours.