Refund policy

We want you to shop with confidence at Kove Daily. If you're not completely satisfied with your purchase, we're here to help make the return process simple and straightforward.

30-Day Return Policy

You may request a return within 30 days from the date your order is marked as delivered.

To be eligible for a return, items should be in their original condition and packaging whenever possible. Because many of the products we sell are personal care and hygiene items, some products cannot be returned once they have been opened or used unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, please email us at: hello@kovedaily.com

Please include:

Your order number
The email address used to place the order
The reason for your return

Our customer support team will review your request and provide return instructions. Please do not send items back without contacting us first, as unauthorized returns may delay processing.

Return Shipping

Prepaid Labels (No Extra Cost): If your return is approved because you received the wrong item, your product arrived damaged, or your item is defective, Kove Daily will provide a prepaid return shipping label at no additional cost.
Standard Change of Mind: For returns due to a change of mind or items no longer wanted, a $5.95 return shipping and processing fee will be deducted from your refund total.

Refund Processing

Once your returned item is received, we'll inspect it to confirm it meets our return requirements. If your return is approved:

Your refund will be issued to your original payment method.
Please allow 3–5 business days for your bank or payment provider to process the refund after it has been issued.

You'll receive an email confirmation once your refund has been processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please send:

Your order number
Photos of the damaged or incorrect item
Photos of the shipping box and packaging (if applicable)

We'll review your request and arrange a replacement or refund as quickly as possible.

Lost Packages

If your tracking information shows your package was delivered but you haven't received it, please contact us as soon as possible. We'll work with the shipping carrier to investigate the issue and help find the best solution.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Opened skincare products
Used personal care items
Opened health and wellness products
Products marked as final sale

Exchanges

If you received a damaged, defective, or incorrect item, we'll gladly replace it based on product availability. If a replacement isn't available, we'll issue a full refund.